Send-back and refund rules
30 day money back guarantee
If you are not satisfied with the ordered goods, you can return them within 30 days, exchange them for another one or claim back the full purchase price.
The purchase price will be refunded to the bank account number you provided.
Please note that a refund is only possible after we have verified that the product has been returned undamaged in its original condition.
The cost of return
The cost of returning the goods is always borne by the buyer, except in the event of a manufacturing defect!
We can provide our customers with discounted return rates, the exact amount of which is calculated and then sent by e-mail. We ask for confirmation of acceptance of the amount. The cost of return is deducted from the purchase price of the goods to be returned.
Interchangeability?
If you wish to exchange the purchased goods, the same rules apply as for RETURN.
The cost of returning the goods is always borne by the buyer, except in the event of a manufacturing defect!
Return rules
If you wish to return the product, please notify us in writing within 14 days of receipt.
Please return the product in its original condition and in its original packaging.
Apparently used, dirty, damaged goods cannot be returned or replaced unless they are proven to be due to a manufacturing defect. Kiskedvencem.com is only liable for defects caused by a verifiable manufacturing defect.
Before returning a product, please make sure you have included the original invoice in the package and filled out the return documents.
Returning the product after 30 days is only possible in exceptional cases, please indicate the reason in writing !. Refund of the purchase price is no longer guaranteed at this time.
Ella Dog Design shall not be liable for any damages incurred during the delivery of the returned product (s).
All costs and risks are borne by the buyer in case of return and non-payment, as well as damage or fraud!
How can I return an item ordered online?
The Kiskedvencem.com team will help you organize the return of your product (s). In this case, write to us at elladogdesign@gmail.com or call our customer service at +36 30 473 2532 and we will take care of the rest.
Where do I return my products purchased at Ella Dog Design ?
If you are not satisfied with the ordered goods, you can return them within 30 days, exchange them for another one or claim back the full purchase price. In case of return, please use the following address:
Warburton Kft, 1102 Budapest, Bánya utca 6
Attention: Please be sure to read the Exchange and Refund Policy in detail.
How will my money be refunded?
By bank transfer, the refunded amount will appear on your invoice within 3-5 days after we receive the defective, originally returned goods in their original packaging.
Will the shipping cost be refunded?
If the reason for the return is due to our omission or error, we will reimburse all shipping costs for both delivery and return.
How do I replace a product I bought online?
If you wish to exchange the purchased goods, the same rules apply as for RETURN. The cost of returning the goods is always borne by the buyer, except in the event of a manufacturing defect!
If the product has been returned to us undamaged, you can choose to add a custom coupon in the amount of the original order, which you can use for a new order.